Privacy Policy

We collect information that you provide directly to us and information that is automatically collected when you use our services:

• To provide, maintain, and improve our services
• To process transactions and send you related information
• To personalize your experience and send notifications
• To communicate with you about updates, events, and important information
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations and enforce our terms

We do not sell your personal information. We may share your information only in the following circumstances:

• With Service Providers: To third-party services that help us operate our platform (e.g., payment processors, hosting providers)
• With Temples and Creators: When you make a donation or booking, relevant information is shared to fulfill your request
• For Legal Purposes: When required by law or to protect our rights and users' safety
• In Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

• We implement industry-standard security measures including encryption, secure servers, and access controls
• Payment information is handled by certified third-party payment processors and never stored on our servers
• We regularly review and update our security practices to protect against unauthorized access
• While we strive to protect your data, no method of transmission over the internet is 100% secure

You have the right to:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of promotional communications
• Withdraw consent for certain data processing activities

To exercise these rights, please contact us at support@sanatanamconnect.com

• We use cookies and similar technologies to enhance user experience and analyze usage patterns
• Cookies help us remember your preferences and provide personalized content
• You can control cookies through your browser settings, though this may affect functionality
• We use analytics tools to understand how our platform is used and improve our services

Our platform integrates with third-party services that have their own privacy policies:

• Payment processors for secure transaction handling
• Cloud hosting and data storage providers
• Analytics and monitoring tools
• Social media integrations (when you choose to connect)

We encourage you to review the privacy policies of these third-party services.

At Sanatanam Connect (Sanatanam Connect Pvt. Ltd.), we are committed to maintaining a safe and respectful platform. We have a strict zero-tolerance policy for child sexual abuse and exploitation. This applies to all users and content shared through the Sanatanam Connect mobile application and website.

We expressly prohibit:

• Any content that depicts or promotes the sexual abuse or exploitation of children
• Any behavior or communication that sexually exploits, endangers, or harms minors
• Any user uploads or sharing of media that involves minors in sexual situations or in exploitative contexts

This includes, but is not limited to:

• ✔Visual or written content involving minors in sexual acts
• ✔Grooming or solicitation of minors
• ✔Encouraging, promoting, or normalizing abusive behavior

Reporting and Enforcement

If you see any content or behavior that you believe violates this child safety policy:

• You can report it directly within the Sanatanam Connect app using the in-app reporting feature
• You may also contact us via email at: support@sanatanamconnect.com
• All reports are reviewed promptly, and where appropriate, content will be removed and accounts suspended
• We cooperate with law enforcement agencies in accordance with applicable laws

We comply with all applicable laws related to child protection and work to ensure that all users, especially minors, are safe on our platform.

• We retain your personal information for as long as necessary to provide our services and fulfill legal obligations
• Transaction records are kept for accounting and legal compliance purposes
• When you delete your account, we will remove your personal information within 30 days, subject to legal requirements

Your information may be stored and processed in India and other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

This Privacy Policy is governed by the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of courts in Bangalore, India.